Support

Before asking, please check the FAQ and the page for the feature you’re using. Most questions are answered there.

How to get support

Open the Readora item page on ThemeForest and use the Support tab to contact us. Please include:

• your purchase code (ThemeForest › Downloads › Download › License certificate & purchase code),
• your site URL,
• your WordPress and Readora versions,
• what you did, what you expected, and what happened (screenshots help).

We reply within 2 business days, Monday to Friday.

What support covers

Following the Envato item support policy:

• answering questions about how to use the theme and its features,
• fixing bugs and problems in the theme and the Readora Toolkit plugin,
• help with the bundled plugin and demo content.

What support does not cover

• customization and custom code,
• installation and setup services,
• problems caused by third-party plugins or hosting,
• AdSense account approval or earnings.

Support is included for 6 months after purchase and can be extended on ThemeForest. Updates are free for the life of the theme.